Returns & Exchanges
At EBY, we want you to feel confident and comfortable in your purchase, which is why we offer a seamless 30-day return policy for all unworn and unwashed items. Please note that for hygienic reasons, certain intimates must remain in their original, sealed packaging to qualify for a refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be sent directly to your email for easy printing.
Pack Your Items
Securely place your items in their original packaging and attach the prepaid shipping label to the outside of the box.
Drop Off and Refund
Hand your package to the designated carrier; once we receive and inspect your items, your refund will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing